fick svar nu och det låter bra... :)
Hi Marcus!
I'm sorry for the tardy reply. I was unexpectedly out of town this past 5 days.
Sorry to hear that you have not received your package. I just dug up your paperwork. Normally it is only about 7-14 days to Western Europe so there may be a problem. I did, however insure the package so no matter what we are covered there.
Let's do this, let's wait until Monday May 3. That will be over the 30 day wait period that USPS imposes before I can file the insurance claim. I'll do that immediately on Monday if you let me know that it still hasn't arrived.
I won't make you wait for the insurance to be processed. I'll ship you another batch or refund your $$, whichever you'd prefer.
Thank you very much and again I'm sorry for this problem.
Sincerely,
Carolyn
så då är det bara att vänta några dagar till.....